1. General

These Terms & Conditions apply to all quotations, proposals, supply, installation, maintenance and related services provided by Gaia Living Environments Ltd within the United Kingdom. Acceptance of any quotation, proposal or invoice constitutes acceptance of these Terms & Conditions.

2. Quotations & Orders

  • All quotations remain valid for 30 days unless otherwise stated.
  • Quotations are based on information available at the time issued.
  • Any changes to scope, specification, quantities or programme may result in revised costs.
  • All orders are bespoke and prepared specifically for the Client’s project requirements.

3. Payment Terms

  • 50% deposit upon confirmation of order.
  • Remaining 50% payable upon completion of installation unless otherwise agreed in writing.
  • Gaia Living Environments reserves the right to delay procurement, manufacture, delivery or installation until deposit payment has been received.
  • Overdue invoices may be subject to statutory interest and recovery costs in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

4. Ownership of Goods

All goods, plants, materials and bespoke items supplied remain the property of Gaia Living Environments until paid in full.


5. Bespoke & Special Orders

  • Most items supplied are bespoke, made-to-order or sourced specifically for the Client.
  • Deposits for bespoke items are non-refundable once procurement or production has commenced.
  • Natural materials, finishes and living plants may vary from images, samples or visualisations provided.

6. Living Plant Material

  • Plants are living natural products and may vary in size, shape, colour and seasonal appearance.
  • Environmental conditions including light, temperature, airflow and watering significantly affect plant performance.
  • Gaia Living Environments cannot guarantee long-term plant performance where ongoing maintenance is not provided by Gaia.
  • Plant replacement is only included where specifically stated within an active maintenance agreement.

7. Installation & Site Access

The Client is responsible for:

  • Providing safe and adequate site access
  • Ensuring installation areas are ready for works
  • Arranging permissions, parking or access restrictions where required
  • Ensuring availability of water and electrical connections if required
  • Protecting valuable or sensitive items near installation areas

Gaia Living Environments shall not be responsible for delays caused by site readiness, third parties or restricted access.


8. Lead Times & Delays

  • All lead times are estimates only.
  • Gaia Living Environments shall not be liable for delays outside of its reasonable control, including supplier delays, manufacturing delays, shipping disruption, customs issues, weather conditions or global supply chain interruptions.

9. Maintenance Services

  • Maintenance services apply only where included within the agreed proposal or maintenance contract.
  • Missed visits due to unavailable access may still be chargeable.
  • Gaia Living Environments is not responsible for plant deterioration caused by third-party interference, incorrect watering, heating, cooling or environmental conditions outside its control.

10. Photography & Portfolio Use

Gaia Living Environments reserves the right to photograph completed works and use imagery for portfolio, website, marketing and social media purposes unless otherwise agreed in writing prior to installation.


11. Liability

  • Gaia Living Environments shall not be liable for indirect or consequential loss, including loss of business, revenue or profit.
  • Liability shall in all cases be limited to the total value of the relevant contract or services supplied.

12. Force Majeure

Gaia Living Environments shall not be liable for failure or delay caused by circumstances beyond reasonable control.


13. Website & Privacy

Use of the Gaia Living Environments website constitutes acceptance of the website terms, privacy policy and cookie policy.


14. Governing Law

These Terms & Conditions shall be governed by the laws of Scotland and the United Kingdom.


15. Contact

Gaia Living Environments Ltd
Glasgow, United Kingdom
Email: hello@gaialiving.uk