1. Introduction

This Privacy Policy explains how Gaia Living Environments Ltd (“Gaia”, “we”, “our”, or “us”) collects, stores and uses personal information when you interact with our business, website or services.

We are committed to protecting your privacy and handling your information responsibly and in accordance with applicable UK data protection laws.

By using our website or contacting us, you agree to the terms outlined within this Privacy Policy.

2. Information We May Collect

  • Name
  • Company name
  • Email address
  • Telephone number
  • Billing or site address
  • Project and enquiry information
  • Information submitted through contact forms
  • Communications between you and Gaia Living Environments
  • Technical website information including IP address, browser type and device information

3. When We Collect Your Information

We may collect personal information when:


  • You contact us through our website
  • You request a quotation or proposal
  • You engage with us via email, telephone or social media
  • You enter into a contract with us
  • You subscribe to marketing communications
  • You browse our website

4. How We Use Your Information

We use your information to:


  • Respond to enquiries
  • Prepare quotations and proposals
  • Deliver our services
  • Manage projects and maintenance agreements
  • Process invoices and payments
  • Improve our website and customer experience
  • Maintain internal business records
  • Send occasional marketing communications where appropriate

We do not sell your personal information to third parties.

5. Legal Basis for Processing

We process personal information under one or more of the following legal bases:


  • Consent
  • Contractual obligation
  • Legitimate business interests
  • Legal compliance obligations

6. Marketing Communications

Where appropriate, we may contact you regarding services, updates or information relevant to your enquiry or previous interaction with Gaia Living Environments.

You may unsubscribe or opt out of marketing communications at any time.

7. Website Cookies & Analytics

Our website may use cookies and third-party services to improve functionality and understand how visitors use the website.


These may include:

  • Google Analytics
  • Embedded Google Maps
  • Instagram integrations
  • LinkedIn integrations


Cookies are small files stored on your device which help improve website performance and user experience.

You may disable cookies through your browser settings.

8. Sharing Information

We may share information with trusted third parties where reasonably necessary for business operations, including:


  • IT and website providers
  • Professional advisers
  • Suppliers and subcontractors
  • Payment or accounting providers

We only provide information necessary for the relevant service and expect all third parties to handle personal information securely and responsibly.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss or disclosure.

However, no online transmission or storage system can be guaranteed completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • fulfil contractual obligations;
  • comply with legal and accounting requirements;
  • resolve disputes;
  • maintain business records.

11. Your Rights

Under UK data protection law, you may have the right to:


  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Restrict or object to certain processing activities
  • Withdraw consent where applicable

Requests may be submitted by contacting us directly.


12. Third-Party Links

Our website may contain links to external websites or social media platforms. Gaia Living Environments is not responsible for the content, privacy policies or practices of third-party websites.


13. Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be published on this page.


14. Contact

If you have any questions regarding this Privacy Policy or your personal information, please contact:


Gaia Living Environments Ltd
Glasgow, United Kingdom
Email: hello@gaialiving.uk